NVQ Level 2 Customer Service

This course will help you develop essential interpersonal skills needed when working within a customer service environment.

By gaining a nationally-recognised Level 2 Customer Service qualification, the programme will not only develop your ability to work more effectively, it will also enhance your career progression opportunities.

Suitable for you

• If you are working in a customer facing role, no matter which sector, this course will benefit you.
• If you do not already hold a Level 2 qualification and are employed/self-employed and over 19 years of age this programme is available to you FREE of charge.

What you will learn

The programme covers the following topics:

• Customer service foundations
• Impression and image
• Delivery
• Handling problems
• Development and improvement

Programme structure

• The programme involves 2 mandatory and 5 optional units.
• The programme is extremely flexible and can commence at any time.
• Assessment is carried out in your place of work and is tailored to your individual requirements over a maximum 12 week period.
• There is no final exam.

Course Dates

The course begins with an induction session at Enterprise House (Date to be advised) Booking will be essential, please call for further information.

To find out more, call 020 8427 6188 or email

There is likely to be great interest in this programme and so in order to avoid disappointment please contact us to register now!